EZ Moving Group

Terrible experience August. 4 I left Chicago, didn't get my storage items, till August 21st and they broke my TV and I was missing storage bins. Never able to contact Joshua no one ever answers the phone, on hold for 45 minutes then the phone hangs up and then you can try to recoup money for your belongings. Nothing, wrote letter to the company, emailed a million times nothing. I reported them to the BBB. But its not worth suing them for what I lost. I tried their claim department but they no longer work with them. This company is a nightmare a true nightmare. 11/6/2018- I finally got in touch with someone and they put me on hold with that trashy music they have, I am so distraught I hate being put on hold and hearing that music with other companies!!

Move size: 3 Bedroom Home Service cost: $4000

I had a nightmarish experience with EZ moving group, Wheeling, IL in Aug 2018. I wish to share my story with everybody so that nobody else hires them and suffers like me.

We recently moved from Chicago to Houston. We got quotes from multiple movers, one of them was the EZ moving group. The agent from EZ moving group, Joshua seemed really understanding and reachable( only till he got my job) who assured us great service, so we decided to go with them. I told him precisely about my stuff and that I was staying on the second floor of my building. Also, my address clearly mentioned apt # 2E. I repeatedly told him about the stairs which he confirmed he was giving it for free. Also, my estimate didn't have any charge for the stairs, so I believed him. I even asked him for an in-home inspection for a more accurate estimate, but Joshua insisted that they are professionals and with my given information, he was pretty sure of the estimate. His company guys will take just 2 hours to pack the stuff. The deal was to disassemble everything in Chicago, pack it and take to Texas, assemble everything there. This being our first move and we were still working, we kind of believed the agent and moving company.

Finally, the day of the move arrived. The guys arrived on time but looking at 2 flight of stairs they said they will have to charge $ 300 extra. I told him about my estimate and discussion with the agent but he didn't agree. I tried reaching the same agent, Joshua who was not working that day and the other agent said he can't help me. We had our flight tickets booked for the day following tomorrow. Also, our old parents and 2 yr old kid was with us. At this point to talk to a new mover was really impossible. So we agreed with them and asked them to start packing. The company guys disassembled the furniture and packed everything well. We appreciated that. However, our estimate changed from $1760 to $3407, which was a complete shock to us. We even questioned what is the point of having an estimate if the final cost is going to be double. But at this point, we really were tired and just went ahead with it ( PAID 70% COST). The 1st date of delivery on the bill of lading was mentioned after 7 days (08/09/2018).

The following week I tried to reach my agent, Joshua but to my surprise, I was never able to reach him as he was still on vacation. I explained everything to the other agent who said he will talk to his manager and give me a callback. Neither he or his manager even once called me back. I tried to reach the other agent again but no luck. In fact, I even tried to reach the customer service for ETA, but to my surprise, I was not able to reach anybody. They just stopped picking up my phone call. After 10 Aug, my family started panicking as we were unavailable to reach our mover in last 10 days, especially with 2 yr old with us. We must have tried to call the mover at least 50 times and send him emails but nobody from the mover company was reachable. In fact, by 15 Aug, we decided that if we didn't hear from them in a couple of days, we should go to the police. We understand things getting delayed, but just no customer service is unacceptable.

Finally, on Aug 16, we got a phone call from the moving company that our stuff will get delivered on Aug 17 between 11 to 1. We breathed a sigh of relief. On the day of delivery, nobody showed up till 1 pm, not even a phone call. At 1.30 pm, I got a phone call from the same driver saying he will be coming by 3 pm. I were already tired of the company and wanted this thing to just get over. He finally came and started unloading. He said he will move all furniture to its proper location and assemble it once he unloads everything. After he finished unloading, he said he and his colleague were really hungry and would like to eat some food before he started assembling the furniture. Out of Humanity n good faith, we allowed him to go to the nearest food plaza and return back in 40 minutes. He assured to us that he and his colleague will surely return and also all the furniture was still covered in their blankets which they had to take back with them. Not even once it crossed our mind, that these guys would not return. After 2 hrs when they didn't return, I tried calling back the driver who never answered. I tried reaching the customer service who as always was not reachable. That night I just left everything the way it was. I was really embarrassed in front of my parents as it was so difficult for me to explain to them how the company guys just ran away without assembling and moving the furniture.

Next day morning, I gathered my senses and called up a few friends. They agreed to come over to help me assemble and move my furniture. It took us 3 days to get everything in place.

We had checked the licensing credentials of the moving company. We went ahead with them as everything looked ok. But still, we had to go through this ordeal. Please do not hire these guys even if they agree to work for free. Forget the estimate (money part), but such a poor customer service is totally unacceptable. I am going to make sure I report them to right authorities.

This was the most traumatic moving experience of my life!!

Move size: 2 Bedroom Home Service cost: $3407

These people are THIEVES. They DO NOT DO WHAT THEY PROMISE! Due to a construction project coming to a close, I needed to move from Indiana to Michigan. I was quoted $1,000, which was the lowest estimate I got. They wanted a $100 deposit, to which they charged my credit card. This was June 1. On June 5, my plans changed and informed EZ Moving that I would not be moving and to please issue a refund. I was told by the rep that a refund would be issued within 72 hours. I was asked to send an email confirming the cancellation. I sent the email. The refund has yet to be issued and it is June 20. I have talked to them a few times and the answers are the same; "I'll escalate it to a manager." They have not answered my emails. Today they answered my call and just sent me from this person to the next, then hung up. Now they aren't answering my calls.

DO NOT USE THIS MOVING COMPANY! Check the Better Business Bureau website first as there are complaints and many negative reviews.

Move size: Studio Service cost: $100